Insight: intelligent video analysis
From video to data
Transform your video and audio messages into structured, actionable data. Insight automatically analyzes each message and extracts key information: detected emotions, topics covered, intentions expressed, striking verbatims.
Captured and analyzed data
Demographic data
Estimated age range, gender, spoken language. Understand who your customers are without intrusive questionnaires, directly from their message.
Geolocation
Country, region and city of message origin. Identify the most engaged geographic areas and adapt your local strategy.
Sentiment analysis
Joy, frustration, surprise, satisfaction, disappointment. Detect the dominant emotion in each message through tone and vocabulary analysis.
Automatic transcription
Audio and video conversion to text in 30+ languages. Search, filter and leverage the textual content of your messages.
Keyword extraction
Recurring themes, topics discussed, terms specific to your industry. Automatically identify what matters to your customers.
Weak signals & trends
Evolution over time, emerging topics, alerts on recurring irritants. Anticipate problems before they escalate.
Purchase context
Product concerned, purchase channel (store, e-commerce), customer journey moment. Link each feedback to its commercial context.
Centralized dashboard
Real-time KPIs, advanced filters by period/product/channel, CSV and API exports to integrate with your existing BI tools.
Two levels of analysis
Micro view
Dive into each message individually. Access complete transcription, extracted keywords, detected sentiment and context. Ideal for quality monitoring and team training.
Macro view
Step back with a global overview. Identify trends, weak signals, topic evolution over time. Perfect for strategic management and board meetings.
Adapted to all sectors
Analysis configurable to your business context
Hospitality
Analyze post-stay feedback and detect areas for improvement: room cleanliness, reception quality, breakfast, amenities. Compare performance across properties.
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Restaurant
Understand the complete customer experience: food quality, service speed, ambiance, value for money. Identify your star dishes and those to improve.
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Retail
Measure in-store satisfaction: welcome, advice, product availability, checkout. Detect recurring irritants by store location.
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E-commerce
Analyze every step of the journey: website navigation, packaging quality, delivery time, customer service experience. Transform feedback into concrete improvements.
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